Gert Jan, Specialist User Support

‘Solving IT problems and seeing people leave again with a smile gives me energy.’

What do you do as Specialist User Support at Agrifirm?

I work for User Support within Agrifirm IT. This includes the service desk and local user support. At the service desk we are in contact with our internal customers (colleagues) by phone. Local user support involves direct contact with our customers at our service counter in Apeldoorn. In case of major problems at other locations, I may have to go there. For example, aside form Apeldoorn, we most often visit the office branches in Meppel, Oss, Laverdonk and Veghel.

  • What do you enjoy about your work?

    I started working at Agrifirm more than 20 years ago. What I enjoy about my job is the customer contact, as well as the fact that my job is not location-based. If there is a problem elsewhere, I go there to see what I can do. In IT, a problem is often not solved right away, which gives you an opportunity to talk with someone in the meantime. As a result, I know most colleagues by face. When I succeed in solving the problem and helping people, that gives me energy. Or to see people leave the counter again with a smile.

What is unique about working at Agrifirm?

In terms of IT, Agrifirm has almost everything in-house. In addition, we know our colleagues: workplace, hosting, connectivity, plant support (industrial services, a new branch). The benefit is that the lines are short and you can call people directly. The various teams also work well together. Working at Agrifirm also means that you are given plenty of opportunity to complete training courses. If you want, you can progress to other departments that way. In IT you are required to complete two days of training and one mandatory security course each year. You can select these courses yourself, for example from the Agrifirm Academy.